The Importance of Communication and Teamwork Among the Flight and Cabin

The Importance of Communication and Teamwork Among the Flight and Cabin caboodle sheetLE OF limitABSTRACT 4INTRODUCTION 5Background 5 place/Audience 5Sources 5Limitaions 5Scope 5 poised DATA 5Importance of Communication Among the pack 5 main Cause of Aircraft Accidents 6Duties of the Crew Members 7Expectations of the Crew 7The Crew is a Team 8Intimidatin in the Cockpit 8Cabin Crew is a part of the Team 9Trusting the Crews Judgment 9Crew preference Management (CRM) 9Outline of CRM Training 10LOFT Training 10Organizing Resources and Priorities 11CONCLUSION 11 succinct of Findings 11Interpretation of Findings 11REFERENCES 13ABSTRACTThe majority of aircraft accidents atomic number 18 caused by human error, and an accident orincident is linked in concert by a chain of errors. Most of these accidents couldhave been avoided by the gang if they would have been communicating to eachother better. Some common errors that descend among the clustering are poor taskdelegation, assertivenes s, and distractions. Crew training in conversation andteamwork will emergence the crews performance level. Programs like Crew ResourceManagement (CRM) have been developed to try to help the crews work in concert andreduce the human factor in accidents. CRM includes training in lead/followership, assertiveness, management, converse, teamwork,decision making, and task delegation. Through programs like CRM crews learn towork unneurotic as a team, and when they are working together it is less apt(predicate)therell be an accident.INTORDUCTIONBackground     The cause for most aircraft accidents (65%) are by crew error (FAA News,1996). When the Crews performance level is low due to poor teamwork andcommunication this is when accidents happen. How can crew error be reduced? Eventhough human error cant be reduced completely through changeless training andeffort by the crew performance will increase and accidents will be reduced.Purpose/Audience    &n bspThis level is intended for a general audience and will show howimportant it is for the flight and cabin crew to work together and communicateas a team. This report will also examine the CRM program.Sources     Sources have been obtained for this report from the Internet and fromthe Waldo Library, occidental Michigan University, Kalamazoo, Mich... ...grams like CRM are very helpful in bring these principles andbreaking the bad habits. Poor attitiudes and habits cant be changed overnight.Thats why there is a need for recurrent CRM training. Communicaiton andteamwork is the key to safe and effective operations. Theres no "I" in CREW butthere is "WE".REFERENCESChute, R. D. & adenine Wiener, E. L. "Cockpit/cabin communication I. A tale of twocultures." http//olias.arc.nasa.gov/personnel/people/RebeccaChute/JA1.htm..Oct 1996.Federal airwave Administration. (1995) Crew resource management training (AFS-210, AC no. 120-51B). Washington, D. C.Nader, R. & Smith, W. J. (1994). Collision course The truth about airlinesafety. PA TAB Books.FAA News. "Atlantic coast airlines first to use FAA crew performance program."http//www.dot.gov/ personal business/apa15596.htm. Sept 1996.Helmreich, R. L. "The evolution of crew resource management."http//www.psy.utexas.edu/psy/helmreich/iata96/htm. Oct 1996.Chute, R. D. & Wiener, E. L. (1996). Cockpit-cabin communicaiton II. shall wetell the master? The International Journal of Aviaiton Phychology, 6 (3), 211--229